Privacy Policy

Last Updated: July 17, 2026

Welcome to JPG2Go. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and handle your information when you visit or use our website and online tools.

By accessing or using JPG2Go, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect only the information necessary to provide and improve our services.

Files You Upload

When you use our online tools, you may upload files for processing, such as images, PDFs, documents, or other supported formats.

These files are used solely to perform the requested conversion or processing task.

Account Information

If you create an account or purchase a subscription, we may collect information such as:

• Name
• Email address
• Billing information
• Subscription details

Payment information is processed securely through our payment providers. We do not store your complete payment card details.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of access
• Referring website

This information helps us improve performance, security, and user experience.

How We Use Your Information

We use the collected information to:

• Provide file conversion and online tools
• Process uploaded files
• Manage subscriptions
• Improve website performance
• Prevent fraud and abuse
• Respond to customer support requests
• Maintain website security
• Comply with legal obligations

File Processing and Storage

Protecting your files is one of our highest priorities.

Uploaded files are processed only to complete the requested task.

Temporary files are automatically deleted after processing or within a limited period. We do not permanently store your uploaded files unless clearly stated for a specific service.

Cookies

JPG2Go uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember user preferences
• Maintain login sessions
• Analyze website performance
• Improve functionality

You can disable cookies through your browser settings, although some features may not function properly.

Analytics

We may use analytics services to better understand how visitors use our website.

Analytics data may include:

• Visitor numbers
• Popular tools
• Device types
• Browser information
• Geographic regions (non-precise)

This information is aggregated and helps us improve our services.

Subscription Services

If you purchase a premium subscription, we may collect information necessary to:

• Process payments
• Activate your subscription
• Manage renewals
• Provide customer support
• Send billing notifications

Payment transactions are handled by trusted third-party payment processors.

Third-Party Services

Our website may use trusted third-party providers for services such as:

• Payment processing
• Analytics
• Cloud infrastructure
• Error monitoring
• Customer support

These providers process information only as necessary to deliver their services.

Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

We retain information only for as long as necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Enforce our agreements

Uploaded files are generally removed automatically after processing or within a limited retention period.

Children's Privacy

JPG2Go is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can remove it promptly.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Restrict certain processing activities
• Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will always be published on this page with the revised “Last Updated” date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us through the contact page available on JPG2Go.

We will make reasonable efforts to respond to your inquiry as quickly as possible.

Thank you for trusting JPG2Go. We are committed to protecting your privacy while providing fast, secure, and reliable online file conversion tools.