Contact JPG2Go
We're here to help you succeed
Whether you need help with a conversion tool, have a billing question, or want to share feedback — our support team responds with clear, human answers.
Before you write
Include the tool name and a short description of what happened. Screenshots and error messages help us resolve issues faster.
- Example: PDF to Word, Merge PDF, JPG to PNG
- Never share passwords or full card numbers
- Use the same email as your account for billing
Email support
Reach our team directly for help with tools, accounts, or general questions.
help.jpg2go@gmail.comBilling & subscriptions
Questions about payments, invoices, refunds, or plan changes.
Email billing supportSecurity & abuse
Report a security concern or suspicious activity. Include "Security" in your subject line.
Report a security issueGet in touch
Send us a message
Fill out the form below and your email client will open with a pre-filled message to help.jpg2go@gmail.com. We reply directly to your inbox.
Common questions
Frequently asked
We aim to respond within one business day — often much sooner during business hours.
No. Submitting the form opens your email client. Your message stays in your inbox and ours.
The tool name, what you were trying to do, any error text, and a screenshot if possible.
Yes. See our Refund Policy for eligibility, then contact us with your account email and purchase details.