Refund Policy

Last Updated: July 17, 2026

At JPG2Go, we strive to provide reliable, secure, and high-quality online file conversion and productivity tools. We value every customer and aim to keep our refund process fair and transparent.

Please read this Refund Policy carefully before purchasing any subscription or paid service.

Subscription Payments

JPG2Go offers premium subscription plans that provide access to additional features, faster processing, and other benefits.

By purchasing a subscription, you agree to the pricing, billing cycle, and terms displayed at the time of purchase.

Refund Eligibility

You may be eligible for a refund if:

• You were charged multiple times for the same subscription due to a billing error.
• A technical issue on our side prevented you from accessing premium features, and we were unable to resolve it within a reasonable time.
• You were billed incorrectly due to a system error.

Each refund request is reviewed individually.

Non-Refundable Situations

Refunds are generally not provided in the following cases:

• You changed your mind after purchasing.
• You no longer need the service.
• You forgot to cancel your subscription before renewal.
• You purchased the wrong plan.
• You used premium features before requesting a refund.
• Your dissatisfaction is based on unsupported file formats or limitations that are clearly described on our website.
• Service interruptions caused by third-party providers or circumstances beyond our reasonable control.

Accidental Purchases

If you believe your purchase was made accidentally, please contact us as soon as possible.

We will review the request and determine eligibility based on the circumstances and applicable payment provider policies.

Duplicate Payments

If you are charged more than once for the same subscription, please contact our support team with your payment details.

Verified duplicate charges will be refunded to the original payment method.

Subscription Cancellation

You may cancel your subscription at any time.

After cancellation:

• Your premium benefits remain active until the end of the current billing period.
• You will not be charged for future renewals unless you subscribe again.
• Cancellation does not automatically qualify for a refund.

Processing Time

Once a refund is approved, it will be processed through the original payment method.

Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.

Processing times may vary between payment providers and financial institutions.

Chargebacks

If you have any issue with your purchase, we encourage you to contact us before initiating a chargeback.

Submitting a chargeback without first contacting our support team may result in temporary suspension or permanent termination of your account while the matter is under review.

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services, subscription plans, payment methods, or legal requirements.

The latest version will always be available on this page with the updated revision date.

Contact Us

If you have any questions regarding billing, subscription management, or refund requests, please contact us through the Contact page on JPG2Go.

To help us process your request quickly, please include:

• Your registered email address
• Order or transaction ID
• Payment date
• A brief description of the issue

Our support team will review your request and respond as soon as possible.

Thank you for choosing JPG2Go. We appreciate your trust and are committed to providing a reliable, secure, and customer-friendly experience.